Cardintel Refund Policy

Effective Date: July 1, 2026

1. Standard Products

Unused, non-customized products may be returned within 30 days of delivery.

Returned items must be:

• Unused
• Undamaged
• In original packaging
• Include all accessories

Once approved, refunds will be issued to the original payment method.

2. Customized Products

Because custom products are manufactured specifically for each customer, the following items are generally non-refundable:

• Custom NFC Cards
• Personalized Metal Cards
• Custom Logos
• Laser Engraving
• Corporate Branding
• Custom Packaging

Exceptions may apply if the product arrives damaged, defective, or materially differs from the approved order.

3. Subscription Services

Monthly and annual subscriptions may be canceled at any time.

Cancellation prevents future renewals but does not automatically entitle you to a refund for the current billing period unless required by applicable law or otherwise stated in your plan.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

Cardintel will review the claim and may repair, replace, or refund the product, as appropriate.

5. Shipping Costs

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchanges

Eligible products may be exchanged for the same item or another product of equal value, subject to availability.

7. Order Cancellations

Orders may be canceled before production begins.

Once production of a customized product has started, cancellation may no longer be possible.

8. Warranty

Cardintel products are covered by the limited warranty provided with the product. Warranty coverage does not apply to normal wear, accidental damage, misuse, unauthorized modifications, or improper handling.

9. Contact Us

For returns or warranty requests, please use our Contact page.